Refund and Returns Policy

At Milkmochastore.com, your satisfaction is our top priority. We understand that, on occasion, circumstances may arise that require a return or refund. Please review our Refund & Return Policy to ensure a smooth and transparent process.

1. Returns:

a. Defective or Damaged Items: – If you receive a defective or damaged item, please contact our support team at support@milkmochastore.com within [7] days of receiving your order. We will guide you through the return process and arrange for a replacement or refund.

b. Incorrect Items: – In the rare event that you receive an incorrect item, please notify us within [3-4] days of receiving your order. We will promptly assist you in returning the incorrect item and send the right one your way.

c. Unwanted Items: – If, for any reason, you are not satisfied with your purchase, you may return unused and unopened items within [1] days of receiving your order. Please note that return shipping costs are the responsibility of the customer.

2. Refunds:

a. Refund Eligibility: – Refunds are processed for eligible items returned in accordance with our policy. To be eligible for a refund, the item must be in its original condition, unused, and in the original packaging.

b. Refund Process: – Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within [7] days.

3. Contact Us:

• For all refund and return inquiries, please contact our support team at support@milkmochastore.com. Provide your order number, a description of the issue, and any relevant photos to expedite the process.

4. Additional Notes:

• Please ensure that your return meets the eligibility criteria before initiating the process.
• We recommend using a trackable shipping service for return items to ensure their safe arrival.
• Refunds do not include original shipping costs unless the return is a result of our error.

5. Policy Updates:

• Milkmochastore.com reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on the website.

We appreciate your understanding and cooperation. At Milkmochastore.com we strive to make your shopping experience delightful, and we are here to assist you with any concerns regarding refunds and returns.

Thank you for choosing Milkmochastore.com. Your satisfaction is our priority.